Last Updated: February 1, 2026

At Crown Ceramic Coating, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services across the United States.

Contact Us: Questions about this Privacy Policy? Email contact@crownceramiccoating.com or call (940) 217-8680.

Crown Ceramic Coating ("Crown," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect information about you when you visit our website, contact us, book an appointment, or receive ceramic coating, paint correction, detailing, and related vehicle services. By using our website or services, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide

• Contact details: name, email address, phone number, and mailing or service address.
• Vehicle information: year, make, model, color, condition, mileage, VIN (when provided), and photos you share for quoting.
• Service and appointment details: the services you request, preferred dates, notes, and communications with our team.
• Payment information: billing details processed securely by our payment processor (we do not store full card numbers — see Section 11).
• Feedback: reviews, survey responses, and any other information you choose to share.

1.2 Information Collected Automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, and referring pages.
• Cookies and similar technologies: used to operate the site, remember preferences, and measure performance (see Section 7).

1.3 Information From Third Parties

We may receive information from advertising and analytics partners, review platforms, and service providers (such as scheduling, payment, and email/SMS providers) that help us operate our business.

2. How We Use Your Information

We use your information to:

• Provide quotes, schedule and perform services, and process payments;
• Send appointment confirmations, reminders, cancellation notices, service updates, receipts, surveys, and service-agreement documents;
• Respond to inquiries and service requests, and provide customer support;
• Honor and administer warranties on coatings and workmanship;
• Send marketing and promotional messages where permitted (you can opt out at any time);
• Improve our website, services, and customer experience; and
• Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We share it only as follows:

• Service providers: payment processing (Stripe), email and SMS delivery (e.g., our messaging provider), scheduling, hosting, and analytics — each only to the extent needed to perform services for us.
• Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of Crown, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your consent: for any other purpose disclosed to you at the time of collection.

4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. Payment data is handled by a PCI-DSS-compliant processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as needed to provide services, honor warranties, maintain service and survey history attached to your customer record, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

6. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to opt out of certain processing or marketing; and to not be discriminated against for exercising these rights. Residents of states with comprehensive privacy laws (including California's CCPA/CPRA, Virginia, Colorado, Connecticut, Texas, and others) may have additional rights.

To exercise any right, email contact@crownceramiccoating.com or call (940) 217-8680. We will verify your request before responding and will not charge a fee for most requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality. Where required, we request consent for non-essential cookies.

8. Text Messaging (SMS)

If you provide your mobile number, we may send service-related texts (such as appointment confirmations and reminders) and, with your consent, promotional texts. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and reply HELP for assistance. Opting out of promotional texts will not stop essential service-related messages tied to an active appointment.

9. Third-Party Links

Our website may link to third-party sites (such as review platforms or coating manufacturers). We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

11. Payment Processing

Payments are processed by Stripe, Inc. When you pay an invoice or deposit, your card details are transmitted directly to Stripe and are not stored on our servers. Stripe's handling of your information is governed by its own privacy policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the latest revision. Material changes will be posted on this page, and your continued use of our website or services after changes take effect constitutes acceptance.

13. Contact Information

Crown Ceramic Coating Serving Rockwall & the Dallas–Fort Worth metro, Texas Email: contact@crownceramiccoating.com Phone: (940) 217-8680 Hours: Mon–Sat 6:00 AM–7:00 PM CST, Closed Sunday

Legal Disclaimer: This Privacy Policy is provided for general informational purposes and reflects our current practices. It is not legal advice and may not address every requirement in every jurisdiction. We recommend reviewing it with a qualified attorney to confirm compliance with applicable laws, including the CCPA/CPRA, VCDPA, CPA, CTDPA, the Texas Data Privacy and Security Act, and other federal and state regulations. Please read it together with our Terms of Service.